EVA-Bench: A New End-to-end Framework for Evaluating Voice Agents — Paper

Abstract

-cross Abstract: Voice agents are increasingly deployed across enterprise applications. However, no existing benchmark jointly addresses realistic conversation simulation and comprehensive voice-specific evaluation. We present EVA-Bench, an end-to-end evaluation framework that addresses both. On the simulation side, EVA-Bench orchestrates dynamic bot-to-bot audio conversations with automatic simulation validation that detects user simulator error and appropriately regenerates conversations before scoring. On the measurement side, EVA-Bench introduces two composite metrics: EVA-A (Accuracy) and EVA-X (Experience). EVA-Bench includes 213 scenarios across three enterprise domains, a controlled perturbation suite for accent and noise robustness, and multi-trial measurements that distinguish peak from reliable capability. Across 12 systems spanning all three architectures, we find: (1) no system simultaneously exceeds 0.5 on both EVA-A pass@1 and EVA-X pass@1; (2) peak and reliable performance diverge substantially (median pass@k--pass^k gap of 0.44 on EVA-A); and (3) accent and noise perturbations expose substantial robustness gaps, with effects varying across architectures, systems, and metrics (mean $\Delta$ up to 0.314). We release EVA-Bench under an open-source license.

Authors 13

Tara Bogavelli, Gabrielle Gauthier Melan\c{c}on, Katrina Stankiewicz, Oluwanifemi Bamgbose, Fanny Riols, Hoang H. Nguyen, Raghav Mehndiratta, Lindsay Devon Brin, Joseph Marinier, Hari Subramani, Anil Madamala, Sridhar Krishna Nemala, Srinivas Sunkara

Specification

Official page: arxiv.org/abs/2605.13841
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
Arxiv announce type: replace
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
arXiv id: 2605.13841
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
Categories: cs.SD, cs.AI, cs.CL, cs.LG
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
PDF: arxiv.org/pdf/2605.13841
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
Primary category: cs.SD
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh
Published: 11 Sept 2026
Source:arXiv (Atom API + RSS)T1observed 2 h agohigh

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T19

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2 h ago

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Authors: Tara Bogavelli, Gabrielle Gauthier Melan\c{c}on, Katrina Stankiewicz

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Value	Valid from → to	Status	Source	Confidence	Extractor
11 Sept 2026	11 Sept 2026 21:03 UTC → current	current	arXiv (Atom API + RSS)T1	high	deterministic

Claims are temporal and append-only: a new observation closes the previous claim (valid_to) instead of overwriting it. Conflicting claims from different sources are kept side by side and flagged — never averaged. Methodology →

11 Sept 2026
New paperPaperEVA-Bench: A New End-to-end Framework for Evaluating Voice Agents
New paper: EVA-Bench: A New End-to-end Framework for Evaluating Voice Agents
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Source	Document	Type	Tier	Last observed	Snapshots
arXiv (Atom API + RSS)	rss.arxiv.org/rss/cs.AI	feed	T1· Official	2 h ago	1

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